Refund policy
We want you to love your Three-1 gear. If something isn't right, we're happy to help.
Returns
You may request a return within 21 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Free from damage, stains, odors, or other signs of wear
- Returned with any original packaging or tags, when applicable
To start a return, please contact us at info@three1.co with your order number and the reason for your return.
Customers are responsible for the cost of return shipping for returns due to a change of mind, incorrect size, or other personal preference. Original shipping charges are non-refundable.
Once your return is received and inspected, we will issue a refund to your original payment method for the returned item(s).
Damaged or Defective Items
If your order arrives damaged or you receive a defective item, please contact us at info@three1.co within 7 days of delivery.
Please include your order number and a photo of the issue so we can help quickly.
Final Sale Items
Items specifically marked Final Sale are not eligible for return or exchange unless they arrive damaged or defective.
Refund Timing
Once we receive and approve your return, your refund will be issued to your original payment method. Please allow your bank or credit card company additional time to process and post the refund.
Three-1 reserves the right to refuse returns that do not meet the conditions outlined above.